Apollo TV Live ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
Information you provide directly
- Account information: Name, email address, and password when you register
- Payment information: Billing details processed securely by our payment provider (we do not store full card numbers)
- Support communications: Messages you send to our support team
- Contact form submissions: Name, email, and message content
Information collected automatically
- Usage data: IP address, browser type, pages visited, and session duration
- Device information: Device type, operating system, and app version
- Streaming data: Channels accessed and general viewing patterns (used to improve the service)
- Cookies: Session cookies required for authentication and preference cookies (see Section 7)
2. How We Use Your Information
- To provide, maintain, and improve the Apollo TV Live service
- To process your subscription and send order confirmations
- To respond to support requests and communicate with you
- To detect and prevent fraud or abuse
- To send service-related notifications (no marketing without consent)
- To comply with legal obligations
3. Legal Basis for Processing (GDPR)
Where applicable, we process your data under the following legal bases:
- Contract performance: Processing required to deliver the service you subscribed to
- Legitimate interests: Security monitoring, fraud prevention, service improvement
- Consent: Marketing communications (you may withdraw at any time)
- Legal obligation: Where required by applicable law
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Payment processors: To handle transactions securely (Stripe, PayPal)
- Infrastructure providers: Cloud hosting and CDN providers under data processing agreements
- Legal authorities: When required by law or to protect our legal rights
5. Data Retention
We retain your account data for as long as your account is active. After account closure, we retain data for up to 90 days for fraud prevention and legal compliance purposes, after which it is securely deleted.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request we restrict processing of your data
To exercise any of these rights, contact us at privacy@apollotv-group.com.
7. Cookies
We use essential cookies required for authentication and session management. We do not use advertising or tracking cookies. You may disable cookies in your browser settings; however, this may affect your ability to log in to the service.
8. Security
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and access controls. While we work hard to protect your data, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Apollo TV Live is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us to have it removed.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email or prominent notice on our website. Your continued use of the service after any update constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related questions or requests, contact us at privacy@apollotv-group.com or via our contact page.